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This is a translation. Only the Dutch text is legally binding; in case of any difference, it prevails.
COMPLAINTS & QUESTIONS
Let's talk it
through together.
Do you have a complaint about a service, an invoice or how we work together? Contact TrompTech directly.
How to reach us.
Email info@tromptech.nl or call +31 6 17720360. Say which service or assignment it concerns, what happened and what solution you expect. Only share information that is needed to understand your complaint.
How your complaint is handled.
We review your message and get back to you. The current general terms and conditions set a target of 14 working days for handling. See the terms and conditions for the arrangements that apply to your assignment.
A question about personal data.
You can reach us at the same email address. The privacy statement explains how to exercise your privacy rights. You can also file a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority).
Other ways to resolve a dispute.
TrompTech does not take part in a consumer disputes committee. For information about consumer rights, you can turn to ACM ConsuWijzer. Your statutory rights continue to apply.