Terms and conditions

1. Applicability

These terms apply to all services and products of TrompTech, based in Breda. By using our services you agree to these terms.

2. Repair services

2.1 Intake

At intake the condition of the appliance is documented through photos and notes. The customer provides brand, model and problem description. TrompTech is not responsible for existing damage documented at intake.

2.2 Diagnosis fee

The diagnosis fee (€30) is due when the customer declines a repair, or when a fault is found but the customer doesn't approve. If TrompTech cannot identify the fault and offer a suitable solution, no diagnosis fee is charged.

2.3 Approval of costs

After diagnosis the customer receives a cost estimate. The repair is only carried out after written or digital approval. Business customers can set up automatic approval up to a certain amount.

3. Rates

Please note: from April 2026 we only accept repairs at our workshop in Breda.

On-site service and pickup-and-delivery service are temporarily unavailable. The rates below remain applicable to existing jobs already in progress.

Workshop (diagnosis): €30 per appliance, deductible from the repair cost.
Workshop (repair): hourly rate per quote or current tariff (see website).
Audio/speakers: €30 diagnosis, deductible from the repair cost.
Appliances on-site (temporarily paused): €50 all-in incl. 15 minutes diagnosis/repair. After that €19.95 per 15 minutes.

4. Decline / cancellation

If the customer declines the repair cost, the diagnosis fee is due. The appliance is returned or can be picked up. Shipping costs are at the customer's expense.

5. Total loss

In case of total loss the customer can have the appliance recycled by TrompTech, or pick it up / have it returned. Diagnosis fees and any shipping costs apply.

6. Failure to collect

Repaired appliances are stored for free for 1 month after notification 'ready for pickup'.
After 1 month, storage costs of €5 per week are charged.
After 3 months the appliance is considered abandoned and becomes property of TrompTech.

7. Webshop & sales

7.1 Refurbished appliances

All refurbished appliances have been thoroughly repaired, cleaned and tested. Sales fall under the margin scheme; VAT is not stated separately on the invoice.

7.2 Delivery

Pickup in Breda: free
Home delivery: surcharge depending on distance
Installation: optional service at extra cost
EU shipping: costs based on weight and destination

7.3 Returns policy

Unopened packaging: returns always possible within 14 days (right of withdrawal). Opened packaging: returns subject to conditions and consultation. Return costs are at the customer's expense, unless the product is faulty.

8. Payment

Payment via iDEAL, credit card, SEPA, or on collection. All prices include VAT unless stated otherwise. In case of late payment we reserve the right to charge collection costs.

9. Liability

TrompTech is not liable for consequential damages. Our liability is limited to the amount of the repair or purchase cost. All repairs are filmed as proof of work performed.

10. Disputes

Dutch law applies to these terms. Disputes are submitted to the competent court in Breda.